FAQs
About the brand
Q1: What is Hessan?
Hessan is a brand of women's loungewear that offers comfortable and stylish designs for everyday use.
Q2: What distinguishes Hessan?
We focus on luxurious Turkish fabrics while offering competitive prices and modern designs.
Q3: Who are Hessan products designed for?
Hessan is designed for women who appreciate comfort, quality, and elegance at home.
Q4: Are your products suitable for daily use?
Yes, all our pieces are designed to be practical, comfortable, and suitable for daily use.
Q5: How can I contact Hessan?
You can contact us for any questions or support.
Orders and Products
Q1: What type of products do you offer?
We offer women's loungewear including pajamas, dresses, lingerie, and trendy homewear.
Q2: What materials are used in the products?
We use high-quality Turkish fabrics known for their softness, durability, and luxurious quality.
Q3: Can the product be inspected before delivery?
Currently, preview before delivery is not available; you can contact us for inquiries.
Shipping and Delivery
Q1: How long does delivery take?
Delivery is within 7 business days depending on your location.
Q2: How are shipping fees calculated?
Shipping fees are calculated on the checkout page based on the selected province.
Q3: When will my order be shipped?
Orders are shipped immediately after confirmation, learn more
Returns and Exchanges
Q1: Can I return my order?
Returns are accepted only within 14 days in case of a product defect.
Q2: What happens if I receive a defective product?
The product is inspected, and if confirmed, the amount is refunded to the customer with shipping fees deducted.
Q3: How can I request a return?
You can contact us to start the return process, learn more
Payment
Q1: What are the available payment methods?
We provide convenient payment options during the checkout page for a seamless experience.
Q2: When will payment be made for my order?
Payment is made on the checkout page to successfully confirm the order.
